Last updated: October 24, 2026
All products in Lao Leaf Store are digital files delivered instantly after payment. Because a downloaded file cannot be “returned”, all sales are generally final. We still want every customer to get what they paid for, so we offer refunds in the cases below.
When you are entitled to a refund
- Files not delivered. You paid but did not receive download access, and we could not fix it within 3 business days after you contacted us.
- Defective files. A file is corrupted or materially different from the product description, and we could not provide a working replacement.
- Duplicate purchase. You accidentally bought the same product (and license) twice. We refund the duplicate.
Refund requests must be sent within 14 days of purchase.
When refunds are not available
- You changed your mind after downloading the files.
- Print or casting results depend on your printer, settings or materials. We’re happy to help with advice, but this is not a reason for a refund.
- Custom 3D modeling work that has already been delivered according to the agreed brief.
EU / UK customers: right of withdrawal
By placing an order you request immediate delivery of digital content and acknowledge that you lose your 14-day right of withdrawal once the download becomes available. This does not affect your rights if a file is defective or not as described.
How to request a refund
Email store@laoleaf.com with your order number and a short description of the problem (screenshots help). We reply within 1–2 business days.
Approved refunds go back to the original payment method. Card and PayPal refunds are processed through Western Bid, Inc. and usually appear within 5–10 business days. Cryptocurrency refunds are sent in USDT to a wallet address you provide, for the USD amount of the order at the time of the refund, minus the network fee.
After a refund, the license for the refunded files ends and download access is removed.